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on a former computer), your product's serial number is already tied to your Native Instruments account.

If you've previously activated the product (i.e. The product is not activated in Native Access See below for steps to take regarding any of these scenarios.

You've previously activated the product with Service Center (discontinued) and some of its older activation files are conflicting with Native Access.

You're using an older version of Kontakt Player that doesn't recognize the more current mode of activation in Native Access.The Native Instruments account you've tried to activate with is not the same account your library was originally activated with.The product is not activated in Native Access.

There are a few reasons your Kontakt Player library (like Virtual Drumline) could get stuck in "Demo" mode.